LYCON Cosmetics is dedicated to achieving the highest level of customer satisfaction for our customers. We pride ourselves on delivering top-quality products and providing prompt customer service for all support requests.
Every LYCON product is thoroughly inspected before leaving our warehouse to ensure it meets our high standards, and we are confident you will love LYCON as much as we do!
If for any reason you are not satisfied with your purchase, please reach out to LYCON Cosmetics directly using the channels below.
Website: Return Request Form
Phone: (+61) 7 3004 6200
Email: support@lycon.com.au
Returns
LYCON offers a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be returned in the same condition that you received it, unused, undamaged, and in its original packaging, and securely packed for shipping. You will also need to provide the order number, receipt, or proof of purchase in order to request a refund.
To start the return process, you can submit your request via the Return Request Form.
Please note that you will be required to include the following information in your return request:
- Order Number
- Name of the Item
- Reason for return
- Item Photo (if applicable)
If your return is accepted by LYCON, we’ll update you with further instructions on how and where to send your return package. Items sent back to us without first requesting a return will not be accepted.
This return policy does not apply to items which have been stated as non-exchangeable or non-returnable, as well as items marked as final sale.
You can always contact us with questions regarding your return at support@lycon.com.au.
How do I return an in-store purchase?
Any return or refund requests for purchases made in-store will need to be processed in-person at our sales location at 53 Bancroft Rd, Pinkenba, QLD.
You will also be required to provide a receipt or other form of original proof of purchase.
We do not accept returns for in-store purchases via the LYCON website or other channels. To be eligible for an in-store return, your item must be returned in the same condition that you received it, unused, undamaged, and in its original packaging.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please bear in mind that it can take some time for your bank or credit card company to process the refund to you.
If more than 15 business days have passed since we’ve approved your return and you have not received your refund, please contact us at support@lycon.com.au.
Damaged, Faulty, or Incorrect Items
Please inspect your order upon delivery/receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can investigate the issue and ensure the error is amended.
If you have received an item that is damaged or faulty, you can submit a refund or return request via our Return Request Form. Alternatively, you can contact LYCON via email support@lycon.com.au or call our head office on (+61) 7 3004 6200 to request a refund or replacement.
- LYCON will require photographic proof of the damaged or faulty item(s) to be provided via email to LYCON, along with a detailed description of the issue.
- LYCON may require the item(s) to be sent back to our warehouse for our Quality Team to assess and determine the cause of any discrepancies.
- If the item(s) are deemed faulty upon assessment and are covered by the product warranty (if applicable), we will happily provide a replacement item at no additional cost to you.
- If the item(s) are deemed not faulty, we will return the item to you, however no refund on the purchase price will be provided in this instance.
- Return postage for returns or replacements may be refunded at LYCON’s sole discretion.
- Please do not dispose of damaged or faulty items unless LYCON has advised you to do so.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods, custom products, and opened or used items. Please get in touch if you have questions or concerns about your specific item.
We cannot accept returns on sale items or digital gift cards, as well as any items which have been stated as non-exchangeable or non-returnable.
Exchange or Change of Mind
- LYCON does not offer exchanges on retail purchases via the LYCON website.
- LYCON reserves the right to decline returns or refunds on retail products if the reason for the request is a change of mind, or if you have selected the wrong product in your order.
- Please carefully review your order before checking out to ensure all items in your cart are correct.
Customer Responsibility
- Returned products are the responsibility of the customer until they have been received by LYCON at the provided return address.
- LYCON does not incur the cost of return postage or tracking, unless the item is deemed to be faulty or damaged and a replacement has been arranged.
Fair Use
- LYCON maintains the right to determine, in its sole and absolute discretion, whether you are entitled to a refund and, if so, the amount of the refund you are eligible to receive.
- LYCON reserves the right, in its sole and absolute discretion, to refuse to provide a refund or accept your order for any reason – including, but not limited to, if we deem your order to be suspicious or fraudulent in any way.