FAQs

Please refer to the Shipping Information page for all details regarding shipping, tracking, returns and refunds.

To create a customer account on the LYCON website, visit the Account Registration page and enter your details in the signup form.
You will receive an account activation email to your nominated email address that will need to be verified before you can log in and access your account.

Alternatively, if you place an order on the website, a customer account will be automatically created for you at checkout.

To update the details on an existing account, you will first need to log in to your account. After logging in, you will be redirected to the Account page, where you can update your shipping and contact details under the Addresses tab.

To reset or recover your account password, visit the Login page and click the ‘Forgot password?’ link in the password field.

Enter your email address in the provided field and click ‘Recover’ – if there is an account registered under this email address, you will receive a password reset email to your inbox within a few minutes.

If you do not receive a password recovery email, then it is most likely that there is no account registered under the email address you have submitted.

To create a new customer account on the LYCON website, visit the Account Registration page and enter your details in the signup form.

We can only process returns for products purchased directly from our website. If you purchased the item from another retailer, their return policy will apply, and any refunds or exchanges must be handled through them.

Please view our Returns & Refunds page for more information on our policies.

We accept all major credit cards, including Visa and Mastercard. You can also choose a quick checkout via Apple Pay, Google Pay, or Paypal. Alternatively, we also offer flexible financing through AfterPay.

Your chosen payment method will be charged at the checkout once your order has been placed.

Your refund will be processed back to the original card used for your purchase, as long as the account remains open. Even if your card has been lost, stolen, or cancelled, we can still issue the refund to that card.

Refunds cannot be transferred to a different card or payment method when purchasing through the LYCON website. If the refund is declined by the bank, we will then process it via PayPal, but only if the initial transaction has been officially declined.

A promo code may not work for a few reasons – we suggest checking whether you have already used this promotional code on another order, or if it is still available, as some codes have an expiry date, or preset duration.

For further assistance, please get in touch with us via the Contact Form on our website.

Most promotional codes cannot be stacked or used multiple times.

Yes! You can purchase an e-Gift Card to send a special someone the gift of LYCON.

Please note that this is a digital gift card, as we do not currently offer physical gift cards. All LYCON e-Gift Cards expire after 2 years, are non-refundable, and are not available for use in-store.

Visit the LYCON Skin FAQs for more skincare-specific questions!

All LYCON cosmetics are manufactured on-site in Brisbane, QLD, from research and development, through to mixing, filling and dispatching.

All LYCON products are cruelty free.

Check the badges on individual product pages to find out if it is vegan or gluten free.

We ethically source the highest quality ingredients from around the world to ensure we make the highest quality product.

View All Ingredients

We are committed to ethical beauty. All our beauty products are proudly cruelty-free and never tested on animals.

In general, LYCON products are safe for use while pregnant. Understandably, an abundance of precaution applies during pregnancy, and many of the precautions are sensible, although some are based on myths rather than evidence.

Ingredients to avoid during pregnancy:
Retinoids and other ingredients in the Vitamin A family should be avoided during pregnancy. Natural low dose sources of Vitamin A (such as the carotenoids in rosehip oil) are widely considered to be safe for use during pregnancy, but consult your doctor if you have any concerns.

Salicylic Acid should not be used in high amounts during pregnancy. It may be safer to use AHAs during pregnancy, or stick to low dose salicylic acid products only. Again, consult your doctor if you have any concerns.

Hydroquinone, a skin lightening ingredient, should not be used during pregnancy. Using safer skin lightening/brightening ingredients such as Vitamin C or Niacinamide is recommended.

Essential Oils. The essential oils to avoid during pregnancy that customers may see on some internet lists include cedarwood essential oil (in the Relax + Refresh Body Massage Oil), juniper essential oil (in Contouring Body Massage Oil), and clove essential oil (in Anti-Ageing Face Massage Oil). These lists are highly contentious though, and usually relate to ingestion, not the topical use of highly diluted essential oils, as is the case with our massage oils, as it is with most cosmetic products.

However, we understand people’s caution when they see various lists on the internet, so we encourage people to check with their doctor if they have any concerns. Some people take the view that all essential oils should be avoided during the first trimester of pregnancy. This is not based on any evidence for harm from essential oils, but rather it is a precautionary approach as people are understandably very protective of developing babies.

We recommend storing LYCON products in a cool, dry place, away from direct sunlight. Room temperature storage is ideal, though refrigeration is generally safe unless otherwise specified on the product’s packaging.

Customer safety is our top priority, which is why we are dedicated to preventing the sale and distribution of counterfeit products or those sold through unauthorised retailers.

Unfortunately, we cannot guarantee the authenticity or quality of products or packaging purchased outside of LYCON Cosmetics Australia or our authorised distribution partners. To ensure your safety and experience the full benefits of our products and technologies, we strongly encourage purchasing only from authorised retailers or directly from us.

If you are a Beauty Professional looking to stock products from our Professional range, or want to enquire about becoming a LYCON distributor or agent, you can visit the LYCON Professional Hub to find out more information.

If you have a question that is not answered here, please get in touch with us via the Contact Form on our website.